Frequently Asked Questions

What is the status of my order ?

Answer: Once your order is placed, we will send you a confirmation email enabling you to track its status. Once your order has been shipped, we will send you another email with the link to track your order.

Can I change my order ?

Answer: We can only change orders that have not yet been processed for shipment. To make changes to your order, please contact support by submitting your request through the "Contact" form, or you can send us an email to:

Can I change my billing or shipping information?

Answer: Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

What payment methods do you accept ?

Answer: To make things easier for our customers, we offer a variety of payment methods, such as all the leading credit cards, debit cards, Apple Pay, Discover cards, American Express and other wallets. You can choose these payment methods at checkout.

My order has been returned to origin (RTO). What does that mean ?

Answer: Shipments are classified as RTO (Returned to Origin) when any of the following situations occur:

  1. Delivery was attempted more than once, but it could not be completed due to an incorrect address or no one being available to receive the shipment.
  2. The address could not be located because it was either incomplete or the PIN information was incorrect.
  3. The recipient or someone at the delivery address declined to accept the package.

In such instances, our dedicated customer support team will make every effort to contact you through your registered telephone number. If there is no response or the number is unreachable, the package will be returned to its origin.

How long does it take to ship my order ?

Answer: Delivery times may vary depending on the delivery location and the type of product you order. Normally it usually takes 1 to 3 days to process and mark ready for delivery.

How do I know how much do you charge for shipping ?

Answer: Please read our shipping policy page for more info.

How do I cancel my order ?

Answer: To cancel your order, you can send an email at: or call customer support.

How do I add or remove products after placing my order ?

Answer: After you have placed your order, you cannot make any changes on the website. Please contact our customer support team through "Contact" form, or by email: for any change to the order.

How do I track the progress of an order ?

Answer: Once your order has been dispatched, you will receive an email and text notification containing detailed order information. You can conveniently track your shipment by clicking on the link provided in the email.

Can I change my delivery address after placing my order ?

Answer: If your order has not yet been shipped, we can deliver to another address according to your request. To find out more, you can contact us via 'contact', or by

If i would like to make a gift purchase. Can you send my purchase to a different address ?

Yes we can send your order to a different address.

How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

Do you provide an invoice ?

Answer: Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

Where is my confirmation email  

If you have any concerns with your order, please contact our Support Team at and they will be glad to assist you. Most emails are answered within 1 business day.